Delivery & Return

Thank you for choosing Shoptanza as your online shopping destination. We want to ensure that your shopping experience with us is as convenient and hassle-free as possible. Please read our Delivery & Return Policy carefully to understand our procedures and guidelines regarding product delivery and returns.

Delivery

1.1 Shipping Methods: We offer various shipping methods to deliver your products. The available options and associated costs will be presented to you during the checkout process. The estimated delivery timeframe will also be provided, although please note that actual delivery times may vary depending on your location and other factors beyond our control.

1.2 Shipping Restrictions: Some products may have specific shipping restrictions due to their nature, size, or destination. These restrictions will be communicated clearly on the product page. Please review the product information before placing your order to ensure compliance with any shipping restrictions.

1.3 Order Tracking: Once your order is shipped, we will provide you with tracking information, if available, so you can monitor the progress of your delivery. Please note that tracking may not be available for certain shipping methods or destinations.

1.4 Delivery Issues: In the event of delivery delays or issues, please contact our customer support team. We will make every effort to resolve the situation and ensure that you receive your order in a timely manner.

Return

2.1 Eligible Products: We understand that sometimes a product may not meet your expectations. We accept returns for eligible products within 2 days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when it was received.

2.2 Non-Returnable Items: Certain items are non-returnable due to hygiene reasons, safety concerns, or other restrictions. These items will be clearly marked as non-returnable on the product page. Please review the product information carefully before making a purchase.

2.3 Return Process: If you wish to initiate a return, please contact our customer support team. They will guide you through the return process and provide you with the necessary instructions and any required documentation. Return shipping costs may apply, unless the return is due to an error or a defective product.

2.4 Refunds: Once we receive and inspect the returned product, we will process the refund in accordance with our refund policy. Please note that it may take some time for the refund to be reflected in your original payment method, depending on the payment processor and your financial institution.

Exchanges:

At this time, we do not offer direct exchanges for products. If you wish to exchange an item, we recommend initiating a return for the unwanted item and placing a new order for the desired item.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support team immediately. We will assist you in resolving the issue by arranging a replacement, repair, or refund, depending on the circumstances and availability of the product.

Customer Support:

Our dedicated customer support team is here to assist you with any delivery or return-related inquiries. If you have any questions or need further assistance, please don't hesitate to reach out to us. We are committed to providing exceptional customer service and ensuring your satisfaction.

Please note that our Delivery & Return Policy may be subject to change without prior notice. The updated policy will be posted on our website, and any changes will apply to all orders placed after the effective date of the policy update.

Thank you for choosing Shoptanza. We appreciate your business and look forward to serving you again in the future.

The Shoptanza Team